Support

Our monthly monitoring and maintenance package is designed to give you peace of mind that all of your IT concerns have been taken
5
Servers, workstations and other devices are monitored to ensure that software (including operating systems, antivirus and other third party software) is up to date to prevent issues.
5

Hardware is monitored so that potential faults are picked up before they occur, e.g. a hard drive can be replaced before it fails.

5

Backups are monitored to ensure that they run as scheduled. The all-inclusive package includes regular testing of backups.

5
Resources like storage space and processing power is monitored to identify any potential shortages, which allows resource allocation to be optimised.
5
Processes specific to your network & systems (for example network diagrams and how to maintain them) are well documented to eliminate technician keyman risk, ensuring continuity and consistency of the service provided.
5
Important information regarding your network is stored safely, but is accessible when needed. This includes passwords, product keys for software and decryption keys.
5
Asset lists are kept up to date and reported to you monthly.
5
We manage third party relationships on your behalf and ensure that issues are resolved.
5
Our standard package includes a limited number of support hours per month, whereas the all-inclusive package includes all you can eat support. This includes onsite & remote support, within guaranteed response times. On the standard package, additional ad hoc support can be purchased separately, charged at an hourly rate. (Note that IT Projects, e.g. new server setups will be quoted & charged separately from the maintenance of existing infrastructure.)

Support

Our monthly monitoring and maintenance package is designed to give you peace of mind that all of your IT concerns have been taken
5
Servers, workstations and other devices are monitored to ensure that software (including operating systems, antivirus and other third party software) is up to date to prevent issues.
5

Hardware is monitored so that potential faults are picked up before they occur, e.g. a hard drive can be replaced before it fails.

5

Backups are monitored to ensure that they run as scheduled. The all-inclusive package includes regular testing of backups.

5
Resources like storage space and processing power is monitored to identify any potential shortages, which allows resource allocation to be optimised.
5
Processes specific to your network & systems (for example network diagrams and how to maintain them) are well documented to eliminate technician keyman risk, ensuring continuity and consistency of the service provided.
5
Important information regarding your network is stored safely, but is accessible when needed. This includes passwords, product keys for software and decryption keys.
5
Asset lists are kept up to date and reported to you monthly.
5
We manage third party relationships on your behalf and ensure that issues are resolved.
5
Our standard package includes a limited number of support hours per month, whereas the all-inclusive package includes all you can eat support. This includes onsite & remote support, within guaranteed response times. On the standard package, additional ad hoc support can be purchased separately, charged at an hourly rate. (Note that IT Projects, e.g. new server setups will be quoted & charged separately from the maintenance of existing infrastructure.)